FAQ

What type of wax do you use?

Our coconut and apricot wax are gluten free, toxin free, paraben free, phthalate free, and comes from renewable sources. The entire blend utilizes only FDA approved ingredients.

Can I burn my candle all day?

No, it is generally recommended that candles are not burned for more than four hours at a time. After extinguishing a candle, allow it to cool for at least two hours and trim the wick removing all burnt wood before relighting to ensure safe usage. As always, never leave a burning candle unattended.

Do I need to trim my wick?

Yes, before re-lighting your candle be sure to trim the wick to 1/8^th inch to ensure a controlled flamed and prevent mushrooming and excessive soot.

Why is my flame is burning high?

The wick maybe to long. Sometimes when a candle has been burning for a while the burnt portion of the wick will cause the flame to be high. We recommend you blow out the candle, remove the burnt portion, and relight only if its been under 4 hours of burn time.

Are your fragrances toxic?

All our fragrance oils are free of phthalates, parabens, SLS, and SLES. If you are in California our fragrances are in accordance with Proposition 65 requirements. Which contains no chemicals that cause cancer, birth defects or other reproductive harm.

Are your candle jars reusable?

Yes! Our jars can be used for a variety of DIY projects. All labels are removable. You just need to properly remove the remaining wax and wash thoroughly. We recommend using a liquid dish soap like Dawn Platinum. You can read suggested ways to clean your jar here. https://www.bhg.com/homekeeping/house-cleaning/tips/how-to-get-wax-out-of-candle-jars/

What is sugarcane alcohol?

Sugar cane alcohol, also known as rhum agricole, is a type of alcohol that is derived from the fermentation and distillation of sugarcane juice. It has a neutral taste and smell and is low in impurities.

Do you offer bigger fragrance sizes?

Currently, we only offer 50ml, which is 1.67oz. We will be offering 100ml, which is 3.4oz bottles, in the future.

What does extrait de parfum mean?

Extrait de parfum has the highest concentration of perfume oil – typically between 20-40%. It is concentrated and lasts longer. We put 50% perfume oil in our perfumes.

It says your bottles are refillable. Do you refill your fragrance bottles for a lower price?

Yes, this aligns with our use of reusable, recyclable, and durable materials. So, hold on to those bottles!

Will you be adding more fragrances in the future?

Absolutely! Our collections are always changing due to customer and market demand.

Do you use color dye in your products?

No, we do not. Our product ingredients do not contain any artificial dyes or toxins. We are committed to using natural ingredients that are safe for our customers.

Why is the color of my soap different than the product photo?

As mentioned in the product description the color may darken as the soap cures due to the different fragrance oils used.

Can I use more than one discount at a time?

Unfortunately, discount codes cannot be combined at checkout.

Is your delivery late?

We ask that you wait and follow the tracking updates to allow for any carrier delays. We have no control over packages that are delayed by the carrier.

Didn't receive your order and the tracking status shows delivered?

Both UPS often take delivery photos. If your package was delivered and photo proof was provided, then it may have been stolen. Unfortunately, we are not responsible, nor do we replace stolen packages. For packages delivered by USPS there is a “Where’s My Package” https://emailus.usps.com/s/package-inquiry on their website that can be used to create a case number for investigation. Please refer to our shipping and returns policy for more details.