Shipping & Return Policy

Although we aim for flawless candles and products, we acknowledge human fallibility. Your happiness with our products is our top priority as we take pride in their quality. We strive for a smooth customer experience from order placement to unboxing.

IMPORTANT:

Please double check your addresses for accuracy, especially the shipping address, before placing your order. It is challenging for us to make any changes once the order is confirmed. Inspect your order upon arrival and report any significant damage within 7 days.

LOST OR MISSING PACKAGE:

We use UPS and USPS. UPS take photos as proof delivery. We are not able to view any more tracking information beyond what each carrier communicates on their tracking interface. Both carriers have been more diligent in communicating when an item is delayed which we are grateful for. For USPS you can open a “Where’s My Package” https://emailus.usps.com/s/package-inquiry inquiry via their website. Please note that our fulfillment center is in Torrance, California. Shipments to HI, AK and the APO/FPO can take anywhere from 2-6 weeks to arrive.

DOMESTIC SHIPPING:

Orders will be processed withing 2-3 business days regardless of shipment method chosen. You will receive a shipping notification with tracking information once your order leaves our fulfillment center. Once shipped, the order tracking information and progress is outside of our control. We cannot replace missing or stolen packages that have been delivered to you.

We can only ship via USPS if your address is a PO Box.

RETURNS and EXCHANGES
Due to the nature of our products, used candles cannot be returned or refunded, no exceptions. However, we will replace, or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery. Provide images of the damage and email us at help@omninoirfrgrance.com with your order number. Choose between a refund (excluding shipping) or a free replacement.

If you are unsatisfied with a product, you may return your unused product in all original packaging within 14 days of purchase. We do not accept exchanges due to rapidly selling inventory. We advise you place a new order.

• The cost of the original shipping and for your order(s)/package(s) will be deducted from your refund.
• You will be responsible for shipping costs to return your item(s).
• Fragrance(s) must contain at least 95% or more of original liquid, tamper seal INTACT, and be in original packaging (BOX INTACT)
• OmniNoir Fragrance is not liable for any return packages that may become lost, damaged, or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  
  

TO INITIATE A RETURN:

Within 14 days of your order, please send an email to help@omninoirfrgrance.com with a return request, letting us know the reason for your return. Once your return is approved, we will send you an RMA number to right on your packing invoice. Please be sure that your package is returned with all product boxes. In addition include packing peanuts, bubble wrap, or packing filler or something similar to ensure items are not damaged in transit. Be sure that the candles are protected and packed securely so that they arrive in original condition.